Built for Lash Technicians

Lash Extension Booking Software That Protects Your Schedule

Manage full sets, infills, and removal appointments without the chaos. Keep infill cycles on track and ensure patch tests are never skipped.

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Common Challenges

We understand what lash technicians deal with every day

1

Infills creep past the 3-week window and become full sets

When clients leave it too long between infills, they need a full removal and redo. That costs you more time and them more money — and it's usually preventable with a timely reminder.

2

A late cancellation on a long appointment wrecks your whole day

A 2.5-hour full set doesn't cancel easily. When one falls out last-minute with no replacement booking, that slot is very hard to fill — and the lost income stings.

3

Patch test requirements aren't being consistently enforced

New clients should have a patch test 48 hours before their first appointment. Without a system to send and track this requirement, you're taking on unnecessary risk.

How ClientaHub Helps

Features designed for lash technicians

Automated Infill Reminders at the 3-Week Mark

After every full set appointment, ClientaHub automatically sends the client a 'time to book your infill' reminder at 21 days. They click to rebook — you don't have to chase.

  • Configurable post-appointment follow-up timing
  • Direct booking link in every reminder message
  • Separate reminder logic for infill vs full set clients

Cancellation Policy for Long Appointments

Protect your long slots with a cancellation policy that charges a fee for late notice. Clients agree to it at the point of booking — no awkward conversations needed.

  • Set minimum notice (e.g. 48h) for full sets
  • Automatic fee charged for late cancellations
  • Clear policy shown to clients at booking

Patch Test Tracking for New Clients

For first-time clients, send an automatic patch test reminder 48 hours before their appointment and log the date in their profile. Your liability is documented, automatically.

  • Automatic 48h patch test reminder for first appointments
  • Patch test date logged in client profile
  • Block booking finalisation until test is confirmed

Full Set vs Infill Booking Slots

Set different durations, prices, and eligibility rules for full sets and infills. Clients who book an infill but haven't had a recent full set can be automatically flagged or redirected.

  • Separate service listings for full set vs infill vs removal
  • Duration and pricing set per service
  • Notes on client's current lash style and volume preference
Getting Started

Up and running in under an hour

1

Add your services

Create your service menu with accurate durations, prices, and any add-ons or options your clients need to choose from.

2

Share your booking link

Your personalised booking page is ready immediately. Add it to Instagram, WhatsApp, your website, and Google Business.

3

Focus on your clients

Confirmations, reminders, and follow-ups go out automatically. You concentrate on the work — ClientaHub handles the rest.

FAQ

Questions from lash technicians

How do I ensure clients book infills before their lashes are too grown out?
ClientaHub sends an automated reminder after each appointment at the interval you set — typically 21 days — prompting the client to rebook their infill. The reminder includes a direct booking link.
Can I charge clients for cancelling a full-set appointment at short notice?
Yes. You set a cancellation window (e.g. 48 hours) and a fee for late cancellations. Clients see and agree to this policy at booking, and the fee is charged automatically if they cancel within the window.
How does the patch test reminder work for new clients?
When a new client books for the first time, ClientaHub automatically sends them a reminder 48 hours before their appointment explaining the patch test requirement. You can also record the patch test date in their client profile.
Can I note each client's lash style and volume preference?
Yes. Each client profile has notes where you can record their preferred style (classic, hybrid, volume, mega volume), length, curl, and any sensitivities. These notes appear whenever you open their appointment.
Can I distinguish between clients who are due an infill vs those who need a full set?
Yes. You can note the last appointment type and date in each client profile. Some lash technicians also create a separate 'new client full set' service vs a 'returning client full set' to manage this at the booking stage.

Ready to simplify your lash technicians bookings?

Join thousands of beauty professionals who manage their appointments and clients with ClientaHub. Free to start — no credit card required.

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